(1) PERSONAL SERVICE
We are here to make sure that you make the right decision about any product you may want to buy.
A wrong decision means a bad experience with us, this is why every time you make an e-mail enquiry with us, we endeavour to reply within 48 hours during the working week. The response will be completely personal to you - all responses are by real people who are keen to help you have a positive buying experience with us
(2) BUY WITH CONFIDENCE
All our products pass the strictest of safety standards and have been manufactured with quality in mind. However, don't just take our word for it - all the products in our range are guaranteed for at least one year by the manufacturers themselves
(3) DELIVERY
All delivery times are stated in the product descriptions. All of the products featured on this web site state the delivery time that can be expected. Delivery times per product range may differ depending on the nature of the product as well as supply/demand factors
At the current time our customers receive free delivery within mainland UK. No matter how large or small the order is, delivery is free of charge on all of our products
If there is a delay with your order we will contact you to inform you. We deal with a high flow of goods, and this can sometimes mean a short period while we wait for goods inward. If such an occurrence means your order would be delivered outside the advertised time frame, we will contact you to inform you
We do not ship outside of mainland UK. Unfortunately we do not ship any of our products outside of mainland UK locations. By this we mean that we do not ship outside of mainland England Scotland or Wales - our products (logistically) do not cross water
Open your parcel within 48 hours, don't leave it to chance if you do not open your parcel on delivery you risk personal monetary loss and inconvenience. We ask all customers to check their goods within 48 hours so that any issues that may arise can be dealt with in a timely manner. This especially applies to missing or damaged items
(4) DAMAGED GOODS
(4.1) IF YOU SIGN FOR YOUR GOODS, YOU MUST CHECK THEM IN FRONT OF THE DRIVER
A signature means you have received the goods in good condition. If you choose to sign for your goods, then you must check them in front of the delivery driver beforehand. We are unable to take responsibility for goods that are out rightly signed for in good condition
(4.2) YOU CHECK YOUR GOODS IN FRONT OF THE DRIVER AND THEY TURN OUT TO BE DAMAGED
Reject the delivery or ask the driver to acknowledge the damage. If you check your goods and they turn out to be damaged, there are two courses of action you can take (1) ask the driver to return the goods to the sender. If you do this, please contact us immediately to inform us that the consignment is being returned (2) ask the driver to report the goods as damaged. In this case you will keep hold of the damaged goods and he will log the occurrence in his system. You can then contact us regarding the replacement of damaged items
(4.3) YOU, OR THE DELIVERY DRIVER DON'T HAVE TIME FOR YOU TO CHECK THE GOODS
If you don't have time to check your goods, sign for them as "unchecked". If there isn't time to check your goods, then simply tell the driver that you want to sign for them in an unchecked state. He/She will inform you how to do this. You then have 48 hours from receipt to contact us to inform us of any damages
(4.4) DAMAGED ITEMS - UNSIGNED FOR
Damaged goods unsigned for must be reported within 48 hours of receipt. There will be cases where goods will be delivered unsigned for, especially for smaller, lower value items. This would be in cases where the delivery driver has decided to leave the goods on your premises when you are out. In these instances it is advisable to report damaged goods to us via our e-mail form for yours and our " hard copy ". Gardenitems Ltd can not accept responsibility for damaged goods past the 48 hour time frame
If you instruct a courier to leave goods without a signature, it is at your own risk. If you ask us to inform the courier to leave goods on your premises without a signature, you do so at your own risk. Examples of such requests include "if not in, please leave in the garage". We do pass these instructions to our couriers, but if the goods turn out to be damaged, we are unable to accept liability
The above condition applies to re-delivery attempts. If you miss the first delivery attempt, usually a card will be put through your door asking you to call your local depot to arrange re-delivery. If you ask the courier to re-deliver goods, leaving them on your premises without a signature, you do so at your own risk. We cannot accept liability for damaged items under these circumstances
(4.5) DAMAGED ITEMS - SIGNED FOR BY PARTIES OTHER THEN THE CONSIGNEE
Conditions 4.1 to 4.4 apply to persons signing on your behalf. All members of your household must observe points 4.1 to 4.4, in the event that they sign for goods on your behalf. It is important for you to inform them of what they need to do if the situation arises. If you ask us or the courier to deliver the goods to people other than yourself (the customer), you are responsible for ensuring that they observe conditions 4.1 to 4.4, as well as all other terms and conditions of sale
(5) MISSING ITEMS
Report missing goods within 48 hours. If there are goods missing from your consignment, it is important to inform us of the shortfall within 48 hours of receipt. You can do this by phone or our contact form. We are unable to take responsibility for missing items past the 48 hour time period
(6) TAKING PAYMENT
We take payment for the goods at the very second you confirm your order. This is because our shopping cart is linked directly to our authorisation system. There is therefore a period of time from the point your card is authorised and when the goods are despatched
All credit card transactions are A V S tested. A V S testing will cross reference the card number with the name and address of the purchaser. As a fraud prevention measure, all credit cards that fail A V S testing will not allow an order to be fulfilled. If you are ordering a product for a separate delivery address, you must stipulate the cardholder's address (invoice address) and the delivery address. Our shopping cart allows you to do this
(7) SALES RECEIPTS
Your official sales receipt is sent to you by e-mail immediately. At the point in which you confirm your order your official sales receipt is sent to you by e-mail automatically. You must print your receipt and keep it for your records, and/or any warranty concerns which may arise. If (for any reason) you do not receive your receipt within 5 hours of your purchase, please contact us and we will issue another one manually
(8) RETURNS
(8.1) DON'T LIKE THE PRODUCT ?
You can return your item to us within 7 days from the date of receipt; no questions asked. To do so, please contact us and we will personally guide you through the process. Please do not return goods without prior communication with a garden items representative, as this may complicate your refund. Please note the following conditions of return:
> we do not take on any postage liability for returns of goods under these circumstances
> we cannot accept returns on goods without the original packaging and instructions
> the goods must be in their original condition and sent by recorded delivery
> under such circumstances, where you are returning goods because you have made the wrong purchase decision, the outbound delivery to you is no longer free of charge. We will refund you less the direct cost of sending the goods to you. This charge is item dependent, and we are able to inform you of such costs before you place your order. However, we prefer customers to seek the correct product advice from us to avoid this situation in the first instance
(9) WARRANTY
All of our products are covered for at least 12 months by manufacturer warranty. If your product ceases to work due to faulty components, please contact us immediately. We will be able to help in resolving the issue
We may ask you to correspond with our warranty partners. There may be instances where we will ask you to correspond directly with the manufacturers to make a warranty claim. We have dedicated in-house representatives who are very efficient in resolving warranty issues
Moving our products abroad invalidates the warranty. We will not oblige or assist with warranty claims where the product is not located in mainland UK
(10) SPECIFICATIONS
The right is reserved to change specification and colour
(11) PRICING
Prices include VAT (17.5%) and Standard Delivery. Our prices reflect value for money and competitiveness. Our VAT registration number is: 818045534
(12) INFORMATION AND PRIVACY
We are committed to protecting your privacy. We use the information we collect about you to process your order and nothing else. Your e-mail address is not put into a database for marketing purposes - we understand that if you want to receive marketing e-mails from us you will subscribe to our newsletter, for which there is an opportunity to subscribe at the head of each web page. Therefore, placing an order with us does not make you a marketing target
To place an order there are essential pieces of information we need. When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. We also ask for your telephone number, which enables us to contact you if there is a query with your order. These pieces of information are essential to us if we are to process your order
We use cookies to monitor the traffic that passes through our web site. We use cookies to track your navigation through our web site. We do this for one reason only - to provide ourselves with the information to improve the web site. and to make it more valuable to our customers and prospective customers
We not sell, trade or rent your personal information to others. All information is collected by ourselves lawfully and in accordance with the Data Protection Act 1998, and we do not disclose your personal information to any third parties
If we decide to change our privacy policy, we will post those changes on this page. We will do this so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it
(13) SECURITY
When you place orders we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our shopping cart uses the latest 128 byte (SSL) encryption
(14) COMPLAINTS
There are 2 straight forward methods in which to make a formal complaint. You can contact us online or alternatively write to: Customer Services, Gardenitems Ltd, 2 Peckham Street, Bury St Edmunds, Suffolk, IP33 1SY
We will acknowledge any complaints by mail within 10 days
We will acknowledge formal complaints by e-mail within 4 days
(15) LEGAL DECLARATIONS
Trading - www.gardenitems.co.uk and www.homeitems.co.uk are the retail web sites for Gardenitems Ltd, who's trading office is:
Gardenitems Ltd
2 Peckham Street
Bury St Edmunds
Suffolk
IP33 1SY
Company registration - gardenitems Ltd is registered in England on No: 4516269
VAT registration - gardenitems Ltd is VAT registered on No: 818045534 |
