DELIVERY

LEAD TIMES

All delivery lead times are advertised on each product page. If we receive an order and we believe that the stated lead time will be exceeded, we will contact the customer to inform them. Customers place orders in the knowledge that there are logistical risks associated to mail order transactions which can mean that indicated lead times are breached. An example of such risks includes (but is not exclusively limited to) courier delivery mistakes and missed deliveries, and we accept no liability of loss in such circumstances

DELIVERY CHARGES

Delivery is free for all mainland UK deliveries, except extreme locations where a premium may apply. If such a premium applies, we will contact the customer to inform them and seek approval for any additional charges

WHERE WE DELIVER TO

Our principle delivery operation is for mainland UK. We welcome enquiries from overseas customers where delivery prices are offered on a case-by-case basis

DAMAGE INSURANCE IS INCLUDED WITH EVERY DELIVERY, AND CUSTOMERS AGREE TO THE INSURANCE TERMS

Customers have 48 hours from the point of delivery to report any damaged goods within their consignment/s to us. This allows us to make an insurance claim with the courier

MISSING ITEMS

Customers have 48 hours from the point of delivery to report any missing items and/or componentry from their consignment/s

RETURNS

CUSTOMERS CAN RETURN ITEMS WITHIN 7 DAYS

Customers have 7 working days after the day they receive goods in which to return items should they change their mind within this cooling off period. Please contact us by email or telephone to advise us of your intention to return and we will issue the correct returns documents and instructions for the particular product you are referring to. When exercising this right to return the customer agrees that they are returning the goods in the new condition in which they were received. The customer bears the cost of the logistical arrangements, although we fully commit to the free outbound delivery

RETURNS - BESPOKE ITEMS, MADE-TO-ORDER ITEMS, BULKY GOODS

Returns are not accepted on bespoke or made-to-order goods. Bulky and palletised standard items are returnable by standard regulations, although customers should be aware that the logistics costs associated to returns can be considerably higher than goods of average weight and volume

RETURNS - DAMAGED AND FAULTY ITEMS

If a product arrives in a damaged state, we will send a courier to collect it for an exchange or refund. If a product is received with an immediate fault, we will send a courier to collect it for an exchange or refund

PAYMENTS AND REFUNDS

WE TAKE PAYMENT ONLY WHEN GOODS ARE SUPPLIED

Customers place orders on a pre-authorised transaction. We release the real funds when the customer's goods are despatched and not before

WE REFUND CUSTOMERS PROMPTLY

For returned items we have 30 days to refund customers under the distance selling regulations (2000). Refunds usually take place much sooner then this, and customers should contact us if their refund hasn't been executed within 7 working days

WE RESERVE THE RIGHT THE CANCEL OR DECLINE ANY ORDERS WHICH FAIL FRAUD PREVENTION TESTS

Customers place orders in the knowledge that their form of payment will undergo a number of fraud prevention tests. The key measure is billing address match. The billing address supplied must match the registered card address if customers are to expect a smooth order process

CANCELLING YOUR ORDER

IT MAY BE POSSIBLE TO CANCEL YOUR ORDER BEFORE DESPATCH

If you have changed your mind about goods you have ordered and wish to cancel, you may be able to contact us before the goods are despatched, in which case we will be happy to effect a cancellation. However, if your order is past the point where a cancellation can be made, the item will be delivered to your shipping address and the returns procedure will apply

BESPOKE AND MADE-TO ORDER ITEMS

It is not possible to cancel such orders or return them under distance selling regulations

WARRANTY

ALL OF OUR PRODUCTS ARE COVERED FOR AT LEAST 12 MONTHS BY THE MANUFACTURER

If your product ceases to work due to faulty components, please contact us immediately. We will be able to help in resolving the issue

WE MAY ASK YOU TO CORRESPOND WITH OUR WARRANTY PARTNERS

There may be instances where we will ask you to correspond directly with the manufacturers to make a warranty claim. We have dedicated in-house representatives who are very efficient in resolving warranty issues

MOVING OUR PRODUCTS ABROAD INVALIDATES THE WARRANTY

We will not oblige or assist with warranty claims where the product is not located in mainland UK

SPECIFICATIONS

The right is reserved to change specification and colour

PRICING

Prices include VAT and Standard Delivery. Prices may change at any time

INFORMATION AND PRIVACY

WE ARE COMMITTED TO PROTECTING YOUR PRIVACY

We use the information we collect about you to process your order and nothing else. Your e-mail address is not put into a database for marketing purposes - we understand that if you want to receive marketing e-mails from us you will subscribe to our newsletter, for which there is an opportunity to subscribe within each web page and the checkout process. Therefore, placing an order with us does not automatically make you a marketing target

WE USE COOKIES TO MONITOT THE TRAFFIC THAT PASSES THROUGH OUR WEBSITE

We use cookies to track your navigation through our web site. We do this for one reason only - to provide ourselves with the information to improve the web site, and to make it more valuable to our customers and prospective customers

WE DO NOT SELL, TRADE, OR RENT YOUR PERSONAL INFORMATION TO OTHERS

All information is collected by ourselves lawfully and in accordance with the Data Protection Act 1998, and we do not disclose your personal information to any third parties

SECURITY

WE USE A SECURE SERVER AND A PCI COMPLIANT PAYMENT PROCESS

The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our shopping cart uses the latest 256 bit SSL encryption

COMPLAINTS

THERE ARE 2 STRAIGHT-FORWARD METHODS IN WICH TO MAKE A FORMAL COMPLAINT

You can contact us online or alternatively write to: Customer Services, Gardenitems Ltd, 2 Peckham Street, Bury St Edmunds, Suffolk, IP33 1SY

We will acknowledge any complaints by mail within 10 days

We will acknowledge formal complaints by e-mail within 4 days

LEGAL DECLARATIONS

TRADING NAMES

www.gardenitems.co.uk and www.homeitems.co.uk are the retail web sites for Gardenitems Ltd, who's registered office is Gardenitems Ltd, 2 Peckham Street, Bury St Edmunds, Suffolk, IP33 1SY